Support Forum

Getting the following error for last few hours:   An error happened in communicating with Box. Please close this window and try again later. 

I cleared my account but Storage Used value is incorrect. Can you please run the script to fix it? Thank you!

Hello, I have two box accounts that need to be merged into one.  My company email address changed and as a result I have two Box accounts.  Please merge my account[information redacted] with my current company email address [information redacted] so that I have two accounts instead of one.  My current email email ID is [information redacted]. Thanks, Paolomi

I have deleted approximately 5GB of files but my storage totals note over 9GB of10GB used and I have been unable to load files due to lack of space.  Please run the script to fix the storage totals. Thank you.

Hi haven't deleted items but there are folders missing and double ups appearing. What can I do to fix? Cheers, Aislin

Hello, Members of my team and I can search by the same number, address, etc and all get different results. Sometimes the search will come back as "nothing found", but if you refresh the website, it finds the search docs. We are on a time-crunch to complete our tasks and this is prohibiting us from doing so.

Hello, I recently deleted all the files in my Box, and also deleted them from the Recycle Bin; however, it's still saying that I'm using 41,8 GB of storage.  I've double checked and I have zero files on box, taking up 41,8 GB of storage. Can you solve this problem please? Thank you.

Hi,   A collaborator on my Box deleted files on Nov 21, 2022. How can I recover these files? My box is hosted by the University of Sunderland.

My storage capacity limit says it's been reached, but when I go into account settings I'm nowhere close to my limit. Can you please fix this.    Allison 

I'm unable to change my login e-mail from the @covance domain to @fortrea domain.

Nothing happens when I log in to box.com  nothing is backing up   no access on website

Please run the script for my account, thanks.

Hello, My company cannot access the Box website. After putting in email and password, it says the page isn't working right now. Could you please let me know is there any way to solve this problem?  Thank you.

Hi, Dimitri here. I have Business Plan, restricted to 5 GB upload. Our work (advertising films production) requires ocassionally bigger than 5 GB files uploads, but just for one user, our online editing studio. May I increase my Plan for Digital Bussines, but just for that 1 user, leaving normal Business 5GB for the rest ?

We are an enterprise customer.  I am not able to locate the contact support.  Is there a way to open a support ticket with Box?

My Box.com-account is not showing the correct used space. Would you please run the script to clear the wrong used space? Thank you

I am unable to log onto my USAfx account.  I would like to reset my password so that I may access. Thank you!

Our files on BOX are completelly unavailable.

May I get a new MFA backup code for my other business account because I forgot the old one and the box 6-digit code is no longer available on my google authenticator app.  i am doing SSO google login which then asks me for my authenticator code which i don't have access to.  since i can't login to my box account, i can't setup a new code since i need the qr code i need to login into my account urgently for a work project, please help.  

I don't have any files and it appears that I have 21GB occupied. How to solve it?

My colleague and I can't access our box files. We get a message that states:  Oops! We can't seem to find the page you're looking for. What do we need to do to rectify this ASAP.

i am planning to buy box business plan and tried 4-5 cards but still getting error . i am paying from india and card have international transaction options . Don't know what to do

I would like you to help me by running the script that corrects the problem of the false information that I ran out of storage space in my account, please help.

Because I cannot log out of one account and into another account on this site, I can no longer submit a ticket to support. If I try to do that online, there is a software bug where the overlay covers what is needed to do that.   As a result, I am left with out any support on an issue on the paid business account that is supposed to have support.  I am going to be forced to go to another service if I cannot reach support.  

We are once again experiencing an issue with logging in. I see it listed in the status. Anyone receive an ETA back on their ticket on when they expect this to be fixed? I haven't gotten anything back yet.