Support Forum

every time I reboot I get an error message as follows, but when I go to the link can't find a way to create a support case.    Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

Cant access what's been shared with in the box

My account is not showing the correct used space. Would you please run the script to clear the wrong used space? Thank you

unable to load login pages using multiple browsers

I'm unable to log in because my email account is too busy. What should I do?

I have erased all files in the box, but the storage shown is not decreasing.What should I do?account ID:209614197

Hi, My account storage space is incorrect. I have had this issue regularly and the support person ran a script to correct the problem. Could the script be rerun for my account? As you mentioned earlier, you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password.   

Hello i got a new iphone and all my Authenticator App tokens were lost. I have tried posting help requests multiple times and I am getting run in circles. Please help

Account ID 177393988no file but storage size is not zeroPlease help to fix this issue. ( maybe run script ?)   

Hi, Can not upload a file of 1.84 GB, it is showing storage limit is exceeded. But I have 50 GB in total and I have used only 4GB approx till now. Please help.

I keep getting a prompt to install box tools. It is already installed and says it's running but it's not working. I have looked at all the related articles. Help fast please.  

I cannot upload files, probably due to having reached my quota, though I do not get any error message, uploading simply fails. To make space available I then try to delete a folder, but then I keep getting the message that "There was a problem completing your request. Please try again." And I am the owner of the folder. I cannot even delete any files in the folder, I get the same "There was a problem..." What am I to do? I need to make some space to be able to upload new stuff. // MVHMF

Searching Box Notes returns only the results where title is matching.Contents are not searched.

Hello, My computer is MSI, and I cannot update my local files. I tried to contact your customer services, but I couldn't find one. Please help.

We just have the Oops! message displaying once we have logged in - we cannot search for files. Is Box down today? UK region, 12:55 GMT

Hi there,  I have a file missing from Box that i cannot search for or find in trash? Please help 

Hi Team,  Getting this error "Legal hold exports are currently unavailable. We are actively working to restore it as soon as possible." Sometimes the complete legal hold page does not load. Please help on this asap. Anuj Chawla [information redacted]

Is it possible to Import iColud Notes to Box?

New to Box.  I'm trying to setup Box Shuttle to migrate a considerable amount of data from Google Drive. I'm supposed to download a json file from Drive. I have no idea how to do this. Is there a video somewhere that explains this or can walk me through it? I'm an admin on my Google Workspace account AND my box account. Thanks in advance.

Hello!  I can't access any of my files as the Oops message keeps popping up... This is happening to my colleagues also. Please can I have a resolution? Thanks

I recently linked Box to Google,I recently linked Box and Google, but after the linkage, I can no longer "protect sheets" which I was able to do when I was creating them in Google Spreadsheet.In this case, is there no other way but to create the file in Google first, set the sheet protection, and save the file in Box after the collaborative editing work is done?

Hi Box support team, My account storage space is incorrect. Could you run please the script for my account? Thanks in advance for your help, Regards, Claire

We are restructuring our folder tree to a new tree structure over the weekend, and during the process we are deleting user access permissions for smooth transfer of files.Can staff view, box offline files while the permission is not granted?If not, what would be a good solution for the user's convenience while keeping the file transfer process safe and smooth without fail.Thanks in advance.