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Question

MFA backup code help

  • May 23, 2025
  • 1 reply
  • 60 views

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May I get a new MFA backup code for my other business account because I forgot the old one

and the box 6-digit code is no longer available on my google authenticator app. 

i am doing SSO google login which then asks me for my authenticator code which i don't have access to. 

since i can't login to my box account, i can't setup a new code since i need the qr code

i need to login into my account urgently for a work project, please help.  

1 reply

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Hi there,

Welcome to Box Community and glad to help!

It appears that you're working with a member of our team. Please keep an eye out and we'll stay in touch. 

Thanks for posting!