Hi Eric, 

Welcome to Box Community and glad to help!

Can you please head over to this link to create a support ticket? 

If the issue persist please let us know in this forum. 

Thanks for posting! 

Rona, this link to create a support ticket should be shared on your support site, where is easier for enterprise customers to find it. I see quite a few community questions about this same issue. Simple suggestion.

Thank  you

I am an enterprise customer on a trial. I see no option to open a ticket when I click this link- it takes me to the community support resource page. I have called Support who was no help, and emailed support as well. This is a ridiculous issue. If I can't call into this company or at minimum create a ticket during my trial of enterprise software with this company while I debate spending thousands of dollars a year on their software, then this company should be totally overhauled. Their market cap will not last.