Support Forum

Dear Box, My storage was misreported as full two days ago and I wrote to you. After you solved the problem today I started getting the same misreport again though I had deleted many files to free some space. Kind regards, Martun Hovhannisyan

Hello , We are receiving the error " Access to app.box.com was denied" . You don't have user rights to view this page - HTTP ERROR 403.Can some help to resolve this issue asap. Branden Ayers.

I am able to log in to my Box account but am not seeing DSA icon to access DSA Box. please help.

Hello. I'm using about 30 GB of box storage, but the usage is showing 44.8 / 50.0 GB. I read the related article and found that running a script from Box Support fixes this issue. Please correct the usage of my account.

Attempting to find the admin console, but not seeing anywhere in my UI.

I have changed my cell phone and cannot log in because I cannot see my message on the two-step verification. What should I do? Several people in my company are unable to log in because they have changed our company cell phones.

Hi, my team is using BOX service recently. One of my colleagues can not receive reset mails and can not log in BOX services from December 25. Unfortunately, no junk mails in her account. Email address of her BOX account is [redacted] Please help me to check or send reset emails to her email directly. Kind regards, Naruko     

I just don't get it.  We may need to discontinue using BOX.   I receive JPGs and PDFs files and get the "Can't open - unsupported file type." error message.  We tried a different transfer app for a week and it worked fine.  And, from time-to-time, BOX works fine.  Is there a solution that allows BOC.COM file transfers to work reliably?   

Hi, I'm working on an application which needs to fetch meta details from a shared link and I want this without the users Authentication.Is there a way that I can make this API call with the client id and client secrets of my application ?If not please suggest some other ways

I was once able to add a custom column to the Folder view, I had called it ABSTRACT and I was able to add details about the file contents.  I can't figure you how to do this now.  I have to assume the feature had be deprecated.   How can I add a fourth column to the Folder view?   

Urgent I can't add the user and it pop out "user belong to another enterprise". Please advise.

Hi Box,   Is there an easy way to extend all collaborators access to specific folders on BOX? It is very time consuming to go through each person just to see if there access is about to expiry and then extending their access afterwards. Is there a way to filter collaborators whose access that are about to expiry and extend all accesses?   Thanks in advance!

Hello, I added a new user and he has not received the confirmation email.

Personal ProユーザーがIndividualユーザーとフォルダ共有した場合、容量はどちらのユーザーから使用しますか？

hola, tenía el plan plus que me da 50 000 mil llamda a la api y mejore la cuenta a 100 000 pero  me sigue marcando error

Hi! A client shared two folders with me, and to access Box is requiring me to update my password, however, I created my account with Google and do not have a password. When I go into the account settings to add a password, I get this error: "There was a problem changing your password" everytime I try and save. Please help, as I need to access these folders, and I have spent hours trying to update my password and have been unsuccessful.    Thanks,Eliza [information redacated]

With latest upgrade of Box either at our company or Box the company, suddenly all my Excel macros are not recognized by Microsoft as safe.  Please let us know how to fix this as my work just came to a screeching halt otherwise and this is not acceptable after doing macros in Box drive for over a year.

Hi, I have been deleted all files (including bin), but my free space is not increased. Could you please help or run a script to arrange my storage space? Thanks in advance! Tibor Falajtár

Even if I restart, it cannot solve the problem, and everytime I need to uninstall and then re-install the Box drive to solve this issue. I'm using the Box on a Win 11 pro system.

Hi, I can't add or link second email address on my account. Can you please reset all the secondary email addresses that I've associated to my email account since I've added other emails and can't seem to not have an error while linking it. Thank you

I am the admin, and I am attempting to make a managed user a co-admin, but I receive the following pop-up: "Admin and Co-admin roles must use a verified domain for the primary and secondary email address. Please try again." Both of our email domains are the same.  How do I verify this individual's domain so that they can be a co-admin? Thanks.

I got a message that Box failed to update to 2.37.142, and to report the issue by sending logs, which I did. The follow-up message said to come here to create a support case with Box. Your support page doesn't make it clear how to do this, so I am requesting that a support case be created for me. I've attached the messages below.

My employer sent me an invitation to collaborate on Box. I set up an account and was able to see all the files between me and my employer. Now that I try to login it takes me to a new account and not the one collaborated with my employer. 

Hello, Within the following link, I am not seeing an option to download the videos. Have these been set to private only or am I missing something? https://app.box.com/s/448e1d6zw0hvwmekg3nb4bkpsuk0wfhj Thank you in advance!