Hi, my team is using BOX service recently. One of my colleagues can not receive reset mails and can not log in BOX services from December 25. Unfortunately, no junk mails in her account.
Email address of her BOX account is [redacted]
Please help me to check or send reset emails to her email directly.
Kind regards,
Naruko
Hi Naruko,
Welcome to Box Community and glad to assist!
It seems like the email address is not associated with any Box account. This is why the user can't log in and no password reset email has been sent.
At this rate, you can have your colleague to join us on Box and setup an account for free. Please sign up using this link.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.