I just don't get it. We may need to discontinue using BOX. I receive JPGs and PDFs files and get the "Can't open - unsupported file type." error message. We tried a different transfer app for a week and it worked fine. And, from time-to-time, BOX works fine. Is there a solution that allows BOC.COM file transfers to work reliably?
Question
files don't open
Hi there,
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Thanks for your help Rona. As it ends up . . . the sender's IT security software has a feature that makes the files unable to open. Once the sender determined that, now we can transfer files just fine.
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