Support Forum

Hello, Within the following link, I am not seeing an option to download the videos. Have these been set to private only or am I missing something? https://app.box.com/s/448e1d6zw0hvwmekg3nb4bkpsuk0wfhj Thank you in advance!

I am working with a client that uses BOX as file sharing/collaboration tool. I kept getting invitation from the client and cannot accept it.The invitation link is something like: clientname.ent.box.com/signup/collab/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Whenever I click on it or copy/paste the link it just automatically redirect to my page but nothing is shown. I would really appreciate if someone can point out the way to fix this issue

I am unable to sign into Box using my normal login information. It redirects me and I am unable to trouble shoot.

Hi All    We do have a client that has the link that they are using to drop / upload files and times goes by we don't know the history or the owner of the folder . As an administrator can we track the older folder to see the files using the link that our client did provide or we cannot trace the folder  via shared link ? thanks

Is there an option to grant a group of users permission to access all files that are tagged in a certain way?

Hello, I need to have the storage script run on my account. It shows that I am using 60+ GB but I am using less than 2. I keep getting messages that my storage is nearly full. Thanks.

Hi I have not get my p45 , i would like to get it by email I worked until 15 nov 2023 my national insurance is SY822438C

I would like to downgrade my box licensing - I've emailed about this with no reply

Hi there, Hope you're well! Quick favor – any chance you could bump up my storage from 1TB to unlimited? My plan already says unlimited, but it seems I'm hitting a roadblock. Need it urgently. Your prompt attention would be a lifesaver. Thanks a million!

I've been trying to log in to box drive (Windows 10 64bit) on a new device and I keep receiving an error code that says "That was the wrong code. Please try again."I've tried both authenticator apps tied to my account and neither have worked. Is there a fix for this situation?

Has anyone worked out how to send a document to more than 1 person at the target end but with the option for either of the people to sign?

Even if I delete files, the storage capacity does not decrease, and the file is displayed as over capacity and cannot be uploaded. E Mail：[information redacted] Name：林谷 隆

How is box telling me I am out of storage when I'm only using around 70BG/100GB when I do command I to check file size. THere must be other filler taking up the other 30GB of storage. How do I clear that and recover usuable storage?

Hi, my account shows 8.3 GB of 10.0 GB used but I only have two files totaling 972 kb. I've also deleted and permanently deleted all previous files. I appreciate any help!

l am no longer able to upload files as my storage is reported as full (10GB out of 10GB), during a cleanup when I was in fact deleting a lot of files and also clearing the Trash.

Hello, my box storage is reporting "almost full" and is completely inaccurate. Could you please run the 'box script' to correct my account? Thanks. 

Dear Box-team,  I was working with a company as an external collaborator and at the beginning of our partnership they used Box as Cloud service provider but migrated a coulpe of weeks ago. The problem is, that no one told me and as I wanted to access my data today, all my folder were removed and my account was turned into a standard-Box account. Can you help me this matter? Any personal details can be provided in a more personal conversation! Thanks a lot in advance  Moritz

Hi, I have wrong sizing GB on my account, thanks a lot for your help ! Regards

Good afternoon, I am the IT person for a company. One of the lawyers has been prompted for authentication since this morning, but we never went through the process to have an authenticator, and we don't even know which application is used for this. I need to deactivate that option as soon as possible; we urgently need access to that box

BOXドライブを起動し、指示されたとおりにウェブブラウザからログインをしてもログイン状態にならず、添付した画像の通り最初の画面に戻ってしまう(finderにも表示されていない)。早急に解決方法を教えてください。

My Box Drive unexpectedly crashed and I was directed to open a support case with Box.

We have 5 unmanaged users - a couple of them are obvious type-o's for some of our managed users. I cannot find them anywhere, except in the unmanaged user report. Would like find them and remove them.

Hi there, I just created a new user for our Box account, but when the new user logs in he is not able to view existing files. How do one gives permission to view all existing files? Thank you in advance for your help. Kind regards

it says my storage had reached the limit, I deleted a large number of files but amount does not change.

hello, I'm unable to reactivate my disabled account, its showing you can't enable online reactivation for this account, I already contacted support under ticket number: #3013188 but no update till now. I deactivated the account ( which i signed up with google ) because i was trying to set a password but i couldn't, some apps don't have google sign in option for box so i wanted to change account mode from google sign in to password sign in so i will be able to login. hope this is possible