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Question

Access to app.box.com was denied.

  • May 23, 2025
  • 1 reply
  • 16 views

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Hello ,

We are receiving the error " Access to app.box.com was denied" . You don't have user rights to view this page - HTTP ERROR 403.

Can some help to resolve this issue asap.

Branden Ayers.

1 reply

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Hi Branden, 

Welcome to Box Community and glad to help! 

To help you access box.com, please try the following steps. 

  • Please ensure your web browser is the latest version of ChromeFirefoxSafari, or Edge
  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step. 
  • Try different browsers, network connection and/or machine. 
  • Verify that you are using one of our recommended operating systems.
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it works!