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Hello ,

We are receiving the error " Access to app.box.com was denied" . You don't have user rights to view this page - HTTP ERROR 403.

Can some help to resolve this issue asap.


Branden Ayers.

Hi Branden, 


Welcome to Box Community and glad to help! 


To help you access box.com, please try the following steps. 


  • Please ensure your web browser is the latest version of ChromeFirefoxSafari, or Edge

  • Try clearing your browser's cache. If this does not resolve your issue, please proceed to the next step. 

  • Try different browsers, network connection and/or machine. 

  • Verify that you are using one of our recommended operating systems.

  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)

  • Temporarily disabling any plugins/extensions in your browser

  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it works! 


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