Skip to main content
Question

Password Required - Google Login - Unable to Update

  • May 23, 2025
  • 1 reply
  • 11 views

Forum|alt.badge.img

Hi! A client shared two folders with me, and to access Box is requiring me to update my password, however, I created my account with Google and do not have a password. When I go into the account settings to add a password, I get this error: "There was a problem changing your password" everytime I try and save. Please help, as I need to access these folders, and I have spent hours trying to update my password and have been unsuccessful. 

 

Thanks,Eliza

[information redacated]

1 reply

Forum|alt.badge.img

Hi Eliza,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!