Hi there, 

Welcome to Box Community and glad to help!

You  may go ahead and reset your Box Drive manually. 

Please reset your Box Drive using these steps:

1. 
   Quit Box Drive if it is running.


2. Open a Terminal window and run the appropriate command based on your macOS version and Box Drive version:
   macOS 11.x  and macOS 14.x with any version of Box Drive
   

   fileproviderctl domain remove -A com.box.desktop.boxfileprovider; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   
   macOS 12.x and macOS 13.x with Box Drive version 2.35 and earlier
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-archive-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   
   macOS 12.x and macOS 13.x with Box Drive 2.36 and newer
   

   /Applications/Box.app/Contents/MacOS/fpe/streem --remove-fpe-domain-and-preserve-unsynced-content Box ; defaults delete com.box.desktop; rm -rf ~/Library/Application\ Support/Box/Box

   
   

   This command will:

   
   
   • Archive all files that are not synced (not uploaded to Box) from ~/Library/CloudStorage/Box-Box and move it to a new folder at:
     
     • 
       ~/Box-Box (Archive) (macOS 11.x)
       
       
       

       Note

       
       

       If you already have a "~/Box-Box (Archive)" folder from a previous manual reset, the folder will be named "~/Box-Box (Archive) 2", or if that name is already taken, "~/Box-Box (Archive) 3", and so on.

       
       
       
       
     
     
     • 
       ~/Library/CloudStorage/Box-Box (<current day and time>) (macOS 12.x and newer)
     
     
   
   
   • Exclude from the above archive files that are “up-to-date” or synced on Box
   
   
   • Re-create the parent hierarchy of the archived files
   
   


3. Restart Box Drive and follow the prompt to log back in.

Hope it works!