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Question

SSO Support

  • May 23, 2025
  • 1 reply
  • 15 views

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We use DUO for MFA and SSO.  In a lot of instances I can select ADFS as the SSO type since Duo is heavily integrated into AD.

 

I am testing my organization with SSO and am getting "invalid credentials" - so something is not quite right.  

The SSO settings are pretty generic on the box side, so I cant really tweak anything and am looking for some guidance ot see what Box support sees behind the scenes.  No option to submit a ticket or chat..so this is my only avenue of support. 

1 reply

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Hi Rick,

Welcome to Box Community and glad to help!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!