Can not use account. Oops! We can't seem to find the page you're looking for.

Question

I cant see any files and folders on my account. Except that I cant go any other settings either.Like, View profile or Account setting, if I click there it got completely white window and once refresh I got error "This page isn`t working". It is same on other browser as well on mobile browser. When I try to login on mobile app I dont receive 2nd authorisation code and there is no other option to select.

community-manager · Answer

Hi Rafail,Welcome to Box Community and glad to help!To help address your log in issue, you can run these troubleshooting steps.Please ensure your web browser is the latest version ofChrome,Firefox,Safari, orEdgeTryclearing your browser's cache. If this does not resolve your issue, please proceed to the next step.Verify that you are using one of ourrecommended operating systems.Please try different browsers, network connection or/and machine.Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)Temporarilydisabling any plugins/extensionsin your browserRestart your machine.Hope it works!

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