I think the storage capacity display is incorrect.
If this message is true, please let me know which file it corresponds to.
Account ID
9926209398
used storage
12.2 GB/10.0 GB
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Hi there,
Welcome to Box Community and glad to help!
Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.
In the future, if you experience incorrect storage, please let us know in this forum.
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