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Question

Error Message 'Unable to open folder'

  • May 23, 2025
  • 1 reply
  • 24 views

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I am getting an error message 'unable to open folder' for many folders I have tried opening. After reinstaling Box it works normally for a short time but later stops (usually less than an hour), files also do not synchronize. Search window is not working. Please help.

1 reply

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Hi Tobiasz,

Welcome to Box Community!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email.

Thanks for posting! 

Best,
Ann