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Question

Change phone number and can't 2FA

  • May 23, 2025
  • 1 reply
  • 18 views

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My account has 2FA enabled but I changed my phone number this. Can't seem to find any better way to contact support, although I know they'd need account specific info.

1 reply

Forum|alt.badge.img

Hi Gen,

Welcome to Box Community and glad to assist!

I have created a ticket to address your 2FA issue and a member from Product Support Team will get in touch and please keep an eye out. 

Thanks for posting!