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Question

Unsync File

  • May 23, 2025
  • 3 replies
  • 17 views

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How do I unsync a file so I stop getting error messages about it?

Box version 2.37.142 and windows 10 

3 replies

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Hi Senthil, 

Welcome to Box Community and glad to help! 

To clear your Box Drive's cache please log out and log in. 

To log out from Box Drive: 

  1. Navigate to the search menu by going to the system tray and clicking the Box icon.
    • Alternatively you can use the keyboard shortcut Ctrl + Alt + Shift + B.
  2. Click the gear icon, and from the list that displays click Log Out.

Hope it works! 

 

 


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I logged out and in and it didn't work.


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What else should I do?