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Question

upgrade to personal pro

  • May 23, 2025
  • 1 reply
  • 15 views

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Trying to upgrade to personal pro is prompting me for account verification.  I have been in contact with Box billing via my linked email account, with details, but they have been very slow to respond.  

1 reply

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Hi Alan,

Hi , 

Welcome to Box Community!

To assist you with your upgrade issue, please contact our billing team directly at billing@box.com.

Thanks for posting! 

Best,
Ann