Virus Notification

Question

I saw a community post but is there any way to confirm that Box will not do anything about files they flag and send a message saying the file is a virus? I was told no by someone but just wanted to confirm, I know the files aren't a virus because it's a direct output of data that our user entered and the files were created off of that data, I trust the program.

community-manager · Answer

Hi Steven,Welcome to the Box Community!It is up to the Enterprise to decide if the threat is valid or not. I recommend leveraging the Alert Summary and Threat Details that appear in alert details page to be able to decide the validity of the detection. Box Support does not have a way to determine if the file was possibly flagged as a false positive.I recommend reviewing out community articles Using Threat DetectionandBox Shield Malware Deep Scanon best practices for leveraging Shield in your Enterprise.Do let me know if you have any additional questions or concerns.Thank you for posting!Best,Ann

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