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Question

"deactivated user"

  • May 23, 2025
  • 1 reply
  • 66 views
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When sending an invite to a folder I have received "cannot send. Deactivated user" but when checking with the intended recipient they have no idea why this would be the case as they had never used box previously. 

    1 reply

    Forum|alt.badge.img

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Your invitee may have used his/her email address in Box in the past. To test it, try using different email address or have your invitee to contact Product Support. 

    Thanks for posting! 

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