Support Forum

Hello, My account show wrong sizing GB. Thank you in advance for your help. Regards

How do I actually open a support case? I have about 100 tabs open sending me in a loop?

Is it possible to change an email address of a managed user with company domain to their personal email and keep them in as a managed user?

Hi!  After installing box edit the option is greyed out. I have: Cleared cookies. Restarted computer. Disabled add-ins in Excel. Reinstalled Box Edit. None of these have resolved the issue.

Hello, I am unable to edit excel files in the online version. Can you please help me?

 A colleague sent me files via a link. The link opens up but says "Shared file/folder link has been removed or is unavailable to you". The sender is sure that she has granted me access to the folder. The files also do not show up on my dashboard. 

Hi. I have not logged in a long time and have lost my old password.  Can you please email me at data redacted and give me my old password and/or please email me a temporary password.  I can't view anything until I update my password.  Thank you.

My box reports 8.8 GB of 10.0 GB used even after deleting all files and folders along with emptying the trash. Please reset. Thanks

I have tried to make my Box folder online only, as shown by the picture below. However, it's still taking space in my device. It doesn't change whether I tick "Online only" or "Make available offline only".How do I resolve this? I want the files in this folder to only be available online, and not take up space in my machine.

I found the matrix comparing Business and Enterprise accounts, but is there a matrix that includes the Lite/Free accounts? Or a full list of the features?

Would like to switch domain from thestep.com to mossa.net

My Friend is not able to get the Confirmation Mail for Box and hence I am creating a ticket on behalf of him. I have added the details below: Mail ID : data redacted Display Name : Edward Tanedo Kindly support inorder to receive the Confirmation Mail to activate the account.

Box says it is 100GB full but all folders are only 40GB. The bin is empty. Please help us use our full storage space

Hi, My account received a notification to contact billing. All of my files have been deleted. Can you please open a support ticket. This is for a company account. 

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This should be a simple process.  Why make it so difficult? My account profile lists collaborators and it's easy to add and delete them.  Why is there no option for reducing seats?  Shouldn't the collaborators listed be reflective of the users of the account?  Some of our staff are no longer with the firm.

Hello, I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise. How do I connect this account?  Thanks Sid

Hi, I have been trying to integrate box with salesforce. I was able to add it as a component in two record pages, unit and case but when I want to create a new folder I get an error message saying Folder for the request cannot be created/found.Please check configuration.   Is there anything I am missing in terms of configuration?   Can someone please explain me how to fix this?

My company is able to still login but our files are not showing up. Sure Box is working on the current issues. Please notify once the troubleshooting is completed.Thanks

Switched companies the 1st of the year and set up folders then did file request and know unable to see folders or uploaded information. Thought maybe somehow was being done through the old company, however, was still able to log-in and the folders and info are not there. Sent the file request links in e-mail and used the link a couple times to test, but still unable to locate.  

A colleague who I have added several times does not receive an email to create an account or change password. I read that there may be a problem with a suppression list. can you contact me

Our files are unavailable

I believe the space usage on my account isn't correct, can you please check it out ? Thanks

A conta atingiu o limite máximo de 10 GB e não estava sincronizando mais. Realizei o upload de aproximadamente 7 GB no HD externo e apaguei todos os arquivos antigos da conta, porém o armazenamento ainda se encontra cheio.

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