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Error. Folder for the request cannot be created/found.Please check configuration

  • May 23, 2025
  • 2 replies
  • 17 views

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Hi, I have been trying to integrate box with salesforce. I was able to add it as a component in two record pages, unit and case but when I want to create a new folder I get an error message saying

Folder for the request cannot be created/found.Please check configuration.

 

Is there anything I am missing in terms of configuration?

 

Can someone please explain me how to fix this?

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi there,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hello, No one has provide me with a solution