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Question

Box Reporting 8.8 GB of 10.0 GB used When empty

  • May 23, 2025
  • 2 replies
  • 11 views

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My box reports 8.8 GB of 10.0 GB used even after deleting all files and folders along with emptying the trash. Please reset. Thanks

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Bob, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!


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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Appreciate your quick response, Thanks!