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Hi. I have not logged in a long time and have lost my old password.  Can you please email me at data redacted and give me my old password and/or please email me a temporary password.  I can't view anything until I update my password.  Thank you.

Hi David, 

Welcome to Box Community and glad to assist!

Please reset your password and follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.
    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
    • Also, check your spam folder in your email client for this email.

Hope it helps! 

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