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Box says it is full but it is not

  • May 23, 2025
  • 1 reply
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Box says it is 100GB full but all folders are only 40GB. The bin is empty. Please help us use our full storage space

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 23, 2025

    Hi Harry, 

    Welcome to Box Community and glad to help!

    Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

    In the future, if you experience incorrect storage, please let us know in this forum.

    Thanks for posting! 


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