Support Forum

When I try to sign onto my Box account, the webpage shows the following message: "This page isn’t workingapp.box.com is currently unable to handle this request. HTTP ERROR 503" Please help ASAP.

My old Box account has been deactivated for some reason and the email associated with it <data redacted> is no longer an active account.  How do I reactivate my account?  Thank you.  David Bloom

On Friday (3/22) we observed a few FTP uploads failing. The failure's were logged as: Caused by: java.io.IOException: Unable to determine system type - response: 530 Access denied. On Friday, we were able to re run the uploads using the same credentials about five hours later, and the files uploaded successfully. This morning and yesterday morning (3/24 and 3/25) we had more uploads fail with the same error. The error persisted on retry. This is behavior we haven't observed uploading files to your servers via FTP. Is something at Box affecting recent FTP uploads?

Hello, there ! I'm in charge of IT relationship. One of my colleagues has registered BOX system propely and could upload the excel file at the end of last year. However, now she can not upload any files, she can only see folders. Besides, I was looking for her name on collaborator's list, but her name was not appreared. Could you tell me how to slove it ? I'm looking forward to hearing from you soon.   Naruko

When I login to box I'm only able to access a folder and files that a vendor set up years ago. I am unable to access my own company's files. How do I navigate between various company folders?

I am currently trying to arrange for the transfer of admin rights to our Box account. The notification states that the process is waiting on verification, but the person to whom we want to transfer the admin rights has not received any notification. Can anyone suggest what we should do? Who needs to verify?

I can't upload anything to Box despite being on the Business Plus plan with unlimited storage. Deleting items and reducing my current storage size does not resolve the issue.

Hi - I've recently downgraded my account to the free tier and deleted just about everything, but my account says that I'm using 25GB of 10GB available.  There's no way that's the case with just a handful of small files in my account.  Please advise.  I've seen elsewhere that there's an admin script that may be required to correct this. Thank you, Lou G.

Just tried to log into my box account and am getting a HTTP Error 503...happens on all browsers, even incognito...any idea what is wrong/

We currently use a batch file that creates a folder automatically in our environment. Is it possible to create a folder in Box through a batch file?

My Box shows 49.9Gb of used space (nearly full) but in fact it has no more than 2gb of (data) files inside. Is this your way to persuade members to upgrade subscription plan to paid membership accont? How can I compact my Box data space to show correct value I can use? This kind of company policy is a deal breaker for me!

When is it coming back online?

I opened my account but I can't log in with the app so that the folders appear on my PC, and I have repeated the process a thousand times, with the account already open, I downloaded the app and when I ran it it opened and it told me to log in, when I placed my credentials he opens session in the cloud but the app does not start and the icon that appears at the bottom right indicates that box has not logged in.

I am unable to use Excel files that have macros in them. I have searched and only fine 5+ year old posts, but no definitive answers. Is this an issue? Is there a work around? Can I get some answers, please?

This error message is appearing 

Hello, My university uses box. So faculty share box folders often. I have around 50 or so folders that have been shared with me over the years. They all have different naming conventions which is a hot mess. I want to group them into their own folders so they are organized. I am the editor on these folders (not the owner as I did not start them) How do I do this? Every time I try and move something I am told I cannot because I do not have permission. The owners of the folder could care less how I organize my own box folder. So why can I not move these? It makes Box an absolute mess (many faculty think this and are trying to get the university to go back to servers) Any suggestions much appreciated.

I am trying to set up 2FA as required but when I scan QR code it takes me to my Samsumg app to set up fingerprint authentication.  I just want to be able to access the files for our team.  WTF?

I need a way for multiple people to have access to the same template. Ideally, this group of people could all send the template and see the status of each other's sent templates as well. I do not see a way to do this. If I go to enterprise settings and search "Box Sign" it states "This feature is currently unavailable" even though the feature is live for us.  

Hello. We are in trouble two things. One is regarding a license, the other one is how to switch the user role from "member" to "share administrator". Issue 1 (License issue) -We have attached the screen shot, so please see that. If this issue 1 is not solved, we guess issue 2 is also not solved. Issue 2 (Regarding switching of the user role) -We tried a user to switch the role from "member" to "share administrator", but it was failed, so we deleted the user on Box Enterprise once.Then we tried to add the user again to choose the role "share administrator", but we could not do that and isse 1 is showed.  Please create a ticket or let us know how to solve these issues. Thank you,

I have deleted everything possible in my inbox, sent and trash. Trying to understand why it's saying my storage is full and the only way to continue is to buy extra storage. Currently have to delete the one file it'll let me upload to upload another one.  Can anyone help?  

It happens to me also. It says 10G use when there is no files. thank you

Though I've updated my admin enterprise settings and my personal settings, I'm not receiving any email notifications for any activity in Box. Please help! I used to get emails regarding any file being downloaded, moved, or added. Now I don't get anything.

The storage size says it is full; when it is not, please apply the script to correct this.

Im unable to upload to my Box site - Im a business plus subscriber Would appreciate your support Best Christian Wahlberg

I can not clean up my storage space. Please clean up the free space.