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Question

User exists but not in enterprise account

  • May 23, 2025
  • 1 reply
  • 12 views

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Hello,

I am trying to add to my enterprise domain a user who already has an account with it's work email but not attached to any enterprise.

How do I connect this account? 

Thanks

Sid

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Sid, 

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!