Skip to main content
Question

Box storage allocation is incorrect

  • May 23, 2025
  • 2 replies
  • 11 views

Forum|alt.badge.img

Dear Support, please fix my storage space allocation problem.

In my account and according to the status: 42.1 GB of 50.0 GB used.

When deleting multiple files and folders from the storage, the available space does not increase at all.

The correct storage capacity is not displayed in BOX, and a message saying 'Storage is almost full' is displayed.

Restore the status display with the magic script that has been referenced many times in the support forums.

thanks

2 replies

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi there, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Thanks for posting!


Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Rona,

Thanks the problem is solved.
I appreciate your prompt response.