hi there, i've been trying to sign into the desktop app for a month now, and nothing seems to work. every time i attempt to sign in, it prompts the web browser sign-in (which works), but when it re-prompts the app to finish sign-in, it never loads or finishes. i've tried on windows and mac OS multiple times and deleted/redownloaded the app, and my login isn't the issue. the APP isn't recognizing my login..... help!
Hi Maddy,
Welcome to the Box Community!
Can you please try to manually reset Box Drive to see if it will resolves the issue? The steps are as follows:
To reset Box Drive on Windows
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
Reference: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
Thank you for posting!
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