hi there, i've been trying to sign into the desktop app for a month now, and nothing seems to work. every time i attempt to sign in, it prompts the web browser sign-in (which works), but when it re-prompts the app to finish sign-in, it never loads or finishes. i've tried on windows and mac OS multiple times and deleted/redownloaded the app, and my login isn't the issue. the APP isn't recognizing my login..... help!
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Hi Maddy,
Welcome to the Box Community!
Can you please try to manually reset Box Drive to see if it will resolves the issue? The steps are as follows:
To reset Box Drive on Windows
- Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
- Ascertain whether any files exist in C:\users\\USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\\USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.
- You may need to show hidden folders to see \AppData.
- Delete this folder: C:\users\rUSERNAME]\AppData\Local\Box\Box.
- From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
- Restart the Box Drive and follow the prompt to log back in.
Reference: https://support.box.com/hc/en-us/articles/360043697494-Using-Box-Drive-Basics
Thank you for posting!
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