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I need to add a user to our team but they already have a Box account so it won't let me. 

I see this is a common problem with lots of posts. 


How do I get around this and add them to our team?

Hi Alan,


Welcome to the Box Community!


This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.


Thanks for posting!


Best,
Ann

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