I need to add a user to our team but they already have a Box account so it won't let me.
I see this is a common problem with lots of posts.
How do I get around this and add them to our team?
Question
Unable to add user with existing box account
Hi Alan,
Welcome to the Box Community!
This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.
Thanks for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.