Similar problem here. This is what I'm told I'm using, but I'm unable to upload a 380MB file:

Hi Angelos, 

Welcome to Box Community and glad to help!

Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

In the future, if you experience incorrect storage, please let us know in this forum.

Let us know how it goes. 

Thanks for posting!

Hi Rona, can you do the same for me (see above).

Thanks

Tim

Hello

I did see no change whatsoever. My storage is the same and still i cannot upload the file i was trying.

Hi Angelos, 

Good day! 

Kindly attach a screenshot of your upload error and can you confirm the total size of the file(s) you're uploading?

We'd love to further assist! 

Here is the info for my problem. As I mentioned, the file I'm uploading is 380MB.

Here it is. My file is 19gb

Maybe me I have the issue that box doesn't let ume upload a file more than 250mb which is very limited.