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Upgraded to paid account for add more space and now all my files are gone

  • May 23, 2025 3:27 PM UTC
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I upgraded to a paid acct and now all my files are gone. I need the files back and the system is also not seeing that I paid so I also don't have access to technical support. Could someone please contact me ASAP. This is quite disappointing to say the least. 

    1 reply

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    Hi David, 

    Welcome to Box Community and glad to assist! 

    During your Box upgrade your contents may be unavailable in a short while. This transition shoudn't take more than 24 hours and if it does, please let us know immediately. 

    Feel free to reply in this forum if you have additional questions, 

    Thanks for posting! 

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