Duplicate folders posing backup challenges Business Plus customer. We seeded Box a few years ago with FTP uploads from an old file server.
That Windows file server did not have and could not have had duplicate folders present. However, we're seeing them now on Box, on content clearly from that seed.
The problem we're experiencing is that we're trying to back-up our Box content once a quarter via FTP downloads to local storage (FileZilla). I'm performing folder syncs to capture new content and remove local content no longer present on Box. It was chugging along just fine, until FileZilla says it cannot continue because it cannot create duplicate folder names locally.
Upon investigation, every time this error comes up, sure enough there are duplicate folders on Box, with one of them often 0k in size. Everything comes to a halt while I navigate to the area in question and delete or rename the duplicate folder. Then, in Filezilla, I have to disconnect and reconnect the FTP session in order for a directory refresh to happen (it won'
