Support Forum

I too am getting the "other enterprise" message yet we feel this email isn't being used anywhere else. Please contact me to fix this. Thanks, Cimbria

I have a user who is being prompted to updated Box Tools, when they try to install a new version it says: "The older version of Box Tools cannot be removed. Contact your technical support group". When trying to uninstall from control panel it errors out. I then deleted everything I could find in File Explorer and in the Registry. Now it doesn't show as installed in control panel but still gives the error above.

I need to change our admin user, but can find no way to modify the email address

I permanently deleted a folder from my Company's box account. I desperately need to restore them. Please can you help me?  

Yesterday, everything was fine. This morning, none of us had access to the folder (https://ibm.ent.box.com/folder/92874018708). We don't know if someone accidentally deleted the folder or the collaborators. How to we regain access to the folder?

 I need an explanation for this... It is abusive from your part!!!

Hi! When I trying to create a new folder appears this messageI'm Trying to do it in a shared folder (I'm not the owner), but I have permission to make folders.

I want to add an account for someone from my company, but it says the user is registered with another company. So I cannot register.How can this be resolved?

Hello, I raised an issue a month ago (3062160) and was told to raise another ticket to see if there was any progress on resolving the issue?   Thanks, Doug Hill

In the workplace, there are files and folders that need to be shared with external parties. However, even though the sharing links have been set to "Anyone with the link" and "View and Download," some files or folders are not displaying the download button. Despite having the same permissions, no other apparent causes are found. Please advise on a solution.          

I have lost my phone with the Authenticator App and I don't have the backup codes of my MFA I need help resetting my account's MFA

Please help, I cleaned some files from my account, but it still shows like it's almost full.I contacted you before and you were able to fix it, but now it's doing it again.I couldn't find the "Used storage" in my account.Thank you 

Hello. I have attempted to add a managed user to Box, she accepted the invite. However, it is not showing her anything on her end and also isn't showing her as a managed user on my side. How can I fix this?

Hello, entered in Box invite, Downloaded the data, but today I tried to enter again to acknowledge it, the Sponsor requests it. I could not Box logging today. How can I do to complete the process?   

Hello, my teammates and myself have been receiving an error message stating that our quota storage has been reached but we are all linked under my boss' Box account and he has the unlimited storage membership. Are you able to help us get this issue resolved? 

hi there  we have an error on our memory usage, its syas 20gb but we only use 5gb

Very simple, this works if I use the regular Snipping Tool, but if I use the Snip & Sketch app which is the newer version which we use more often, any time the save path is in a Box Drive folder, the first save never successfully completes, it creates a 0kb file with the name you give it, but the error that it couldn't save that image comes up. Then, if you click save again and click on that 0kb file and accept the saving override, it then works. I am a system engineer and could not figure out an easy fix for this, I have logged out and back in, clear temp files, cache, I thought it was a permissions issue with the Snip & Sketch app but I have no way of checking the way Box Drive allows Writes to the folders, whether it has a list of App IDs from the registry or whatnot.  

It says that my box is nearly full and I have 9.4 GB of 10 GB used. When I go into the folders, I am counting only around 4.2 GB being used. Please run the script to fix this.

I've changed my phone number. So I can't login now. What should I do? My box ID is <personal information redacted>

I have shared a copy of a link to a folder for a client to be able to upload documents to us but they are not able to log in. He has tried resetting his password but claims he is not getting the reset password email.  I told him to check his junk email and add the various sub-domains to his 'safe senders' list but he is not receiving it still (or unable to find it). If I share the link and email it to a different email address he uses, would this prompt him to create a new username and password to access the folder or would he still be routed to reset his password for his previous user name?

I'm having an issue with logging into box drive on my computer, once I complete the log in steps a pop-up appears saying I need to reset Box Drive, I do, and then it brings me back to the log in screen and repeats that process. Have tried restarting and reintalling and nothing seems to work.

Hi,We have one folder for each project. I would like to export a csv och excel file with information about which files have what tag.Ideal I would get a file with information that I can then import to other programs.Do you have an easy solution that I have not been able to find.

Hi, I would like to move 2 box accounts into 1, what happens with the links?If I move my files from one box to another, will the links still work? Would the links of the transferred materials still be the same? And will they work? 

Hi! Is there a larger individual plan? I need more than 100 GB, and I’m not an enterprise. Thank you.

I have deleted many files. My box size contains 1gb of files but showing 6 gb size. Please help