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Question

My team has lost access to our Box folder

  • May 27, 2025
  • 1 reply
  • 10 views

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Yesterday, everything was fine. This morning, none of us had access to the folder (https://ibm.ent.box.com/folder/92874018708). We don't know if someone accidentally deleted the folder or the collaborators. How to we regain access to the folder?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Norman,

Welcome to Box Community and happy to assist! 

As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

At this rate, please get in touch with your internal helpdesk team for assistance. 

Thanks for posting!