I'm having an issue with logging into box drive on my computer, once I complete the log in steps a pop-up appears saying I need to reset Box Drive, I do, and then it brings me back to the log in screen and repeats that process. Have tried restarting and reintalling and nothing seems to work.
Hi Seana,
Welcome to the Box Community!
This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now assisting you, please continue working with them and check your email for updates.
Thank you for posting!
Best,
Ann
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.