Support Forum

I am attempting to setup 2FA for my account and the QR code never loads. When I attempt to use SMS/email verification, I get an error saying they are invalid. I have seen other posts on the community suggesting the same - can you please help? 

The storage is increasing on uploading but is not decreased when the uploaded folder is deleted.The uploading and deleting is done by a local script. 

We are having trouble with sending invitation mails to new users. Can someone please help us!  

I have an external user that has access to certain folders within my organization. He has recently tried to access box from his tablet and was prompted to setup 2 factor authentication. However now he is unable to log in on either device. Is there a way to reset 2 factor auth so he can access box on both devices?

Hi, I have a scenario where I need a group of parents to sign a e-signature document.  Can I send a link via school communication without their email addresses and each parent would use the same link to sign a form or do you need an email address? Any and all help appreciated.  Pauline   

How can an user change the MFA method since he is no longer have access to his old phone? 

Hi, I signed in via my private email to post this now because I cannot login in via my work email presently. If I want to sign in via my work email the system asks me for the security code via authenticator app. The problem is, I do not receive any codes... I have a few authenticator apps on my mobile device and have tried their security codes but they do not work. Obviously, the code is sent somewhere else where I don't have access. My last phone number change is years ago, it cannot be the reason. How can I "restart" the authenticator process without being able to log in?? Thank you so much, I need it urgently for work. Even our IT support was not able to help.

I have been trying for almost 2 months to achieve a meaningful conversation with someone in box support. The emails continue to be sent to my former email address which I cannot update on the account profile so manually send emails specifying the email address to write to. Nothing.My IT guy keeps trying on my behalf and still nothing. We were told to email: support618207338. Still nothing.We have been a Box enterprise since 2015 with a yearly spend in excess of $8k.  This service is beyond appalling. Has anyone got any tips for me here?

When I try to upload or save a file from Box, the following message appears: Using the Files feature with your user account is restricted as long as your administrator requires a Box in-app passcode. I am an administrator and would like to access the files. How can I do this?   Greetings  GO

After logging in, the UI does not display correctly as shown in the attached image. Do you have a way to improve this?

CASE 1-1:test1.docx(5 pages) -> approve OK.CASE 1-2:Added only a line break to the docx file for case 1-1, making it 6 pages. -> approve NG. CASE 2-1:test2.docx(2 pages) -> approve OK.CASE 2-2:Added only a line break to the docx file for case 2-1, making it 3 pages. -> approve NG. I would like to send screenshots privately, so please contact me personally.

Wenn ich versuche, eine Datei aus Box hochzuladen oder dort abzulegen erscheint folgende Meldung: Die Verwendung der Dateien-Funktion zusammen mit Ihrem Benutzerkonto ist eingeschränkt, solange Ihr Administrator einen Box-In-App-Passcode benötigt. Ich bin Administrator und würde gerne zugreifen auf die Dateien. Wie geht das?   Danke und Gruß GO

I have been invited to share files with Royal Society of Chemistry Education PD but Box keeps saying "Ooops, page not available"

メール確認リンク有効期限が切れました。再送信をお願いします。

Good afternoon,Could you please correct my storage space? I've deleted a bunch of files, but my space is not freeing up like it should  

Boxは容量不足と言っていますが、中のすべてのファイルを削除しました。スペース数を修正してください。

My folder that is named All Files has no files. But it looks like it has some files. Please clear my folder.

Hi, Box claims my old password is too weak and wants me to make a stronger one, yet I do not know what my old password is. Please help, Jeremiah Potter

Can you run the script in my account becouse I have the same problem of other user?

No matter what Google account I log in with it always creates an account with no password and when I try to go create a password under "Account Settings" I get the message "There was a problem changing your password." which is a completely useless error message...

Our company has merged with another company.    We both use box.   We want to share files as if they were part of our organization and vice versa.   Is there a way to easily set up shared access or do we merge accounts somehow?

Hello, all. I am considering shifting my company's Cloud storage needs. I'm looking for a provider that offers reliable and accessible support. I've been unable to find a link to file a support request or to otherwise contact support. Am I missing something obvious, or is Box support provided solely through the community forum?

It's not clear from the documentation exactly how device pinning works with Browsers.  If I want a user to only be able to access Box from their corporate device can that be achieved by setting the devices per user for Box Sync to 1, Phone to 0, Tablet to zero and Browsers to 1?  For the browser does that limit them to the first browser they use on a device assuming they have more than one browser installed?

Hello. My Phone Number Changed, can't access the sms confirmation. Can you help me, please? The account is another email, <personal information redacted> I had to create this current account to post messages on the forum.

When checking my box.net account it says my space is full but I deleted everything inside to free up the space and start over. It's still saying it's full.