There was an error processing your request.

Question

I am attempting to upgrade my account to a business plan and am getting the following error:

There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

I am unable to find anywhere to submit a ticket. Any advice?

Jey Bueno Box · Accepted Answer

Hello ​@BSM Box, ​welcome to the Box Community!We’ve checked andensure your email address is no longer blocked by a verification error. You can now proceed withUpgrading Your Box Account.If you need any further assistance with the upgrade, feel free to reach out to our Billing team at billing@box.com.Please make sure to reach out using the email address linked to the Box account you’re upgrading for account authentication.For future reference, here’s your guide on how to submit a ticket:Wishing you a wonderful day! 😊

ZBond2026 · Answer

I’m trying to upgrade my free plan to a Box Business Plus plan. I haven’t used box in 3 years but when I go to upgrade my account and plug in all the payment info, i keep getting an error saying “There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com.”

I click on the link to submit a ticket and it brought me here. Can anyone help me? I’m trying to upgrade my plan and ready to pay for it. I would think it would be easy to sign up and start using the upgraded plan.

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