Hi everyone,
I am an admin trying to add a new user to our Box account via the Admin Console, but the system prevents the invitation with the following error:
"Unable to invite user that belongs to a different company"
From what I understand, this typically happens when the user's email address is already registered under another Box instance or enterprise organization.
Could anyone clarify what the recommended process is to resolve this? Specifically:
1. Does the admin of the user's previous or existing organization need to delete or convert the account to an individual/free account first?
2. If the user only has an existing free personal account tied to that corporate domain, what steps do they need to take on their end to allow us to invite them into our enterprise account?
3. In case we need urgent collaboration while waiting for this to clear up, will inviting them directly as an external collaborator to specific folders work without triggering this block?
Any guidance or step-by-step resolution from the community would be greatly appreciated.
Thank you!