what the title says...I am just trying to upgrade my personal account to allow for more storage and it says I need further verification. It says to contact drop box support, but then it only leads me to this forum rather than a real employee…
Question
I am not able to upgrade my personal account. it says I need further verification and to contact drop box support
Hi
We’ve checked your email to ensure it’s not blocked by a verification error during the upgrade process. You can try upgrading your account again.
If the issue persists, please email our Billing Team at billing@box.com for further assistance. For manual upgrade, provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable) to proceed. Be sure to use the same email linked to the account you’re looking to upgrade for verification purposes.
Support options vary depending on the plan you’re subscribed to. If your paid-plan support channels aren’t fully visible or available just yet, please feel free to submit a request using this ticket form.
Check out this guide for reference:
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