I have verified that if a user follows a certain path to a directory they see different contents than other users. Example:
Looking for a customer folder. Same level of access. One person sees it, someone else does not.
Happend both locally and via cloud.
Question - Is there a way to clear local cache? (If it is related)
Question - Is there a true hierarchy to folder structure or can it be forced?
Hi
Welcome to Box Community, and we will be assisting you in regards to the content mismatch as seen by your collaborators!
For more context, we have to review the affected users’ Box account, and their folder permissions. To do so, I have created a support case and a member from the Box Product Support team will contact you through email.
We hope to get this sorted out soon, and thanks for posting!
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