Hi,
My primary email on my box account has been deleted and is inaccessible. I added another personal email to that account but in order to do so, it needs to verify with the old primary email that can no longer be opened. Can box delete the primary email for me and use the new personal email as the primary email instead?
Thanks!
Best answer by Rona Box
Hi
Welcome to Box Community, and we’re here to help with your Box access!
If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.
Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.
Thanks for posting!
Hi
Welcome to Box Community, and we’re here to help with your Box access!
If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP) to regain access to your email account or creating a new account. For additional guidance please review our support guide on Logging in to Box.
Box does not have the ability to help you regain access to your email account. You will need access to the email address associated with your account to change your account password. We appreciate your cooperation in helping to protect your account against unauthorized access.
Thanks for posting!
Dear Box Support Team,
I have been using an old Box.com account that is registered with an email address I can no longer access.
Previously, I was able to log in to Box without any issues. However, a few days ago, Box started requiring a verification code that is sent to the email address associated with my account. Unfortunately, I can no longer access that email address, so I am unable to receive the verification code and log in to my account.
Could you please advise me on how I can regain access to my account? Is there a way to verify my identity through an alternative method or update the email address associated with my account?
I would greatly appreciate your assistance in resolving this issue, as I need to access the files stored in my existing Box account.
Thank you for your time and support. I look forward to your response.
Best regards,
Sorry you're dealing with this! Since the verification code goes to an inaccessible email, contact Box Support directly through their official support page and request account recovery. They can verify your identity and help update your email address.
Hi
Looks like you are reaching out regarding this related topic. I moved your post and feel free to start a discussion.
You might have logged in on unrecognised device that’s why it prompted for verification code, please see this update. In the meantime, if your email address is already deleted or invalid you have the option to reach out to your email service provider (ESP) to regain access to your email account.
Hope it helps! Let us know if you have questions.
Thank you very much,
I use Yahoo Mail and have tried to recover my account, but I received a message saying that the email account no longer exists. I also tried to create a new account using the same email address, but Yahoo would not allow me to use it again.
However, I can still log in to the Box Community using my original email address.
Could you please advise me if there are any alternative solutions?
Thank you very much,
I followed the instructions you provided, but I couldn't find a way to contact Box Support. Could you please guide me on where I should go to get in touch with their support team?
Or do I need to create a new Box account before I can contact Box Support?
Hi,
I have an old Box account [removed by moderator] , where I have most of my files. It is connected to an old e-mail address that I do not have access to any more.
I really need those files in my old account.
Can you please help me get access?
Warm regards,
/Camilla
Hi
Please note that the only way to regain your Box access is through password reset, and if your email account is invalid or deleted, I’m afraid we don’t have an alterate workaround in our end.
To continue collaborating with your colleagues using Box, you can setup a new account for free!
Let us know if you have questions.
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.