Hi Mackenzie,

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting!

Hi, I also have this issue. Previously, I was told that anyone with an @usm.edu email address would be automatically added to our Box, but now, a person with this email type needs to be added and I am getting the same error as above. Any update on this?