Add user with existing account

Hi Mackenzie,

Welcome to Box Community! 

I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

Thanks for posting!

Hi, I also have this issue. Previously, I was told that anyone with an @usm.edu email address would be automatically added to our Box, but now, a person with this email type needs to be added and I am getting the same error as above. Any update on this?

Hi there - I’m experiencing the same issue. Has anybody else reached a resolution?

Hi ​@ESovich,

Welcome to Box Community and glad to help!

We've created a new case and a member of our team will contact you through email so please keep an eye out. 

Have a great day!  

I’m having the same issue. Can someone from Box open a case and help me here as well please?