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Question

Unsuccessful update to version 2.56.263

  • Oct 30, 2026 11:50 PM UTC
  • 1 reply
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Box is working for about 5 or 6 years now. About two years ago I updated to Win11 from Win10, but this has been no problem for the functionality of Box. But now, starting three days ago, I receive the error message of an unsuccessful update to the new version, when firing up my computer. I have not made any changes to the system, that I would be aware of.

Even starting the freshly downloaded  msi file does not work. When I click it, only a message appears “Please wait while Windows configures Box.” But then it closes and nothing further happens.

Are there already any ideas, what can be the reason? 

Since I’m a free account user, it seems, I’m not able to open an official ticket for the issue.

Any help appreciated! Thanks!

1 reply

Rona Box
  • Community Manager
  • Oct 31, 2026 12:50 AM UTC

Hi ​@antineff, 

Welcome to Box Community, and we’re going to help with your update!

 

Since your update for your Box desktop application has failed. Did you attempt to uninstall and reinstall it? If you do, did you get the same error still?

 

In addition, please attach a screenshot of your error and the version of your Box application. 

We wait for your reply!

 

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