Support Forum

Hello,  My colleague and I are having issues with authentication because our organization recently changed the organizational email address and discontinued the old one that was linked to the authenticator app that is approved by our agency (linked via QR code) now does not work for box authentication. Please advise.  

Hello Box,   I have the Box app on my Android and I have two issues with it.   I upload a video to Box to use as a video in a social media post done via my Android phone1. I can not upload it directly from the Box app in Android to ie Instagram.   You can do this in Google Drive. Open video in Google Drive app, click on the 3 dots, select Send a copy and then select Instagram.   You can do this in Dropbox. Open the video in Dropbox app, click on the 3 dots, select Share, select Export a copy and then select Instagram   You can do this in OneDrive. Open the video, select share, select Send a copy and then select Instagram.But you can not do this in Box. Not to my knowledge. Why?   2. I can't find any of the videos I downloaded from Box on my Android. The images shows up, but when downloading an image I get to select where to save it. On videos I don't. Why?   Rb

We have an external user that needs to be moved to managed.  <personal information-redacted> is a user i am trying to add as managed and it says she is already a external member.

Hello Team ,I want to reset the token and refresh token for my box user and the problem is i only know the BOX_API_KEY BOX_API_CLIENT_SECRET I dont have any other info about the user . How can i reset the token and refresh token for this user ?

Hi Box, After removing files from my account the free storage space is showing the incorrect amount free, please check and fix. thanks Diana

I am unable to complete the installation of box drive on my mac. After installation, when I open the box application, I am prompted to log in using a web browser. After logging in, box drive does not start and box is not listed in the Finder menu. OS:14.3 (23D2057) Please some one help me!

Hi, I'm trying to upload files since a few days ago and I'm getting the error full storage notification. Please help me out to solve this issue. 

I contacted Chat but the articles they keep referring me to does not seem to answer my questions.  A few problems I have: 1) When the email goes out, it specifies that "my email address" has requested a signature but I want to change that so my name appears instead of the email address.  I've followed the instructions in artilces but it does not fix it 2) when I add a recipient tosend a document to, when I go to send another document to that recipient, the recipient is not in the list anymore.  It disappears once I send a document.  How do you keep the reicpient on the list 

Good afternoon community, we are trying to block box accounts from our corporate network, so we decided to block account.box.com domain and addresses and just allow our corp.box.com , issue is, while logging via Okta at some point of the relay it passes through account.box.com and ultimately blocks access to both, what would you recommend to block box personal accounts while allowing a corporate account? thank you

keep getting the "oops! we can't seem to find the page..." msg. Please someone HELP!!!  These are very important wedding photos. been trying to rectify this for well over a month and a half.  

Hello, We are trying to change our app URL in the box app gallery. It was created using the initial name given during the testing of the app and now the app's name has been slightly modified. How or where do we get this done?  Thanks.

フォルダに保存されたファイルの内容が、同じフォルダ内の別の名前のファイルに置き換えられました。過去の更新履歴からでもファイルを復元できませんが、どうすればいいか知りたいです。

I would like the script to remove phantom storage space on my account. I'm missing about 40gb.

I uploaded files yesterday but can't find them today.  I've been a Box user for years and have never seen this happen.  

If I delete my account, will my subscription not renew?

My Box account shows a wrong sizing GB Thank you in advance for your help Best Regards

Can someone at Box support please reset my Storage. I deleted files but still show 99.7 GB out of 100GB used . Other times this has happened, support had to run a script to correct problem.

I have purchased 3 seats, and have not grated new seats to anyone. Box is telling me I am using 7 seats. I can't see who has the extra seats and I can't find any way to talk to someone about it. I want to talk to an actual person!!!!

I would like the script to remove phantom storage space on my account. I'm missing about 12gb.

In a Box folder that has been shared with me, I have previewer status. There are four PDF files. The first file is 537KB. The second file is 1.4MB. I can preview the first two files.  The third file is 15.7MB. The fourth file is 169.2MB. I cannot preview these two files.  I receive the message: "This preview didn’t load because the document may be protected. Please try to open or download the file to view." I need to have the ability to preview the third and fourth files.  Using Safari 17.5 and Chrome 126 .... I have cleared the cache on both browsers. I have rebooted the Mac. I am using Sonoma 14.5.  Is this happening to anyone else? If so, what has been your solution/fix? 

My requirement is: that when I share a file with an external user, they have to first verify the email with OTP before accessing the file. I also want complete visibility of who is accessing my file. How to achieve it?

Bonjour, il n'y a plus aucun fichier dans mon box pourtant je ne peux plus rien ajouter. Pouvez vous faire quelque chose ?

Hello, my account tells me that I have 7.9 Gigs in use and I do not have any files loaded.Please I need you to solve it.Thank you

Hello, Like many others, I receive this error message when trying to add a user who has already deleted her box account associated with her email. The console has no button for "invite user that already exists" into our enterprise. Can you please help me troubleshoot?    Thank you