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2FA for external collaborators using otp

  • May 27, 2025
  • 1 reply
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My requirement is: that when I share a file with an external user, they have to first verify the email with OTP before accessing the file. I also want complete visibility of who is accessing my file. How to achieve it?

    1 reply

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    Hi Vineet, 

    Welcome to Box Community and glad to assist!

    First, you can enable 2-Step Login Verification for External Users. 

    • Go to Admin Console > Enterprise Settings > Security.
    • In the 2-Step Login Verification section, under External Users, click Configure.
    • In the 2-Step Verification for External Collaborators dialog box, select whether to disable 2-step login, enable 2-step login for all external collaborators, or enable for or except for a defined set of external collaborators. If you enable 2-step login, also select when it will be enforced. For more details, see the 2-Step Verification section in Enterprise Settings: Security Settings.  
    • Click Save. 
    • Use MFA to authenticate this change, using the method described in Multi-Factor Authentication Required for Admin Console Critical Actions.
    • At the top of the page, click Save.

    Meanwhile, to keep tabs on who has access to your Enterprise's owned contents, please run a Collaborations Report. 

    Thanks for posting! 

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