Support Forum

Hello, Like many others, I receive this error message when trying to add a user who has already deleted her box account associated with her email. The console has no button for "invite user that already exists" into our enterprise. Can you please help me troubleshoot?    Thank you

Using BoX on an iPad ... I would like to be able to have complete content of a folder available offline. HOw can I achieve that? At the moment when I mark a folder to be available offline and go inside that folder, all files are shown as not available offline. I need to go to them one by one and switch to "available offline". This is not vary practical. Is it possible to choose that all content of a folder is also made available offline? If not, is it possible to select multiple files and choose "available offline" for all of them?  I understand that there are risks involved, e.g. if trying to make root folders of large filesystem available offline, which could trigger transfer of a lot of data ... .  

Hello, I need to add users to our enterprise who already have accounts.  I also need to add users to our enterprise who belong to another enterprise.   thank you

hi Please run Storage Script on my account.I'm having trouble viewing and counting space.

Dear Team, please help us out to restore our box capacity, after deletion still it is showing almost full.  Thanks & Regards

I manage software development projects.I contract with development companies to facilitate projects. I have signed up for the Startar plan and would like to add the development company's domain to the account. Is it possible to do so?

Hi,  In the past support has been able to run a script to accurately reflect the actual storage usage. Can you please do this to this account?   Diana

One of our co-admins have left the company. How do I block sign in and/or delete the that co-admin? I am a co-admin. Thanks, Bob

Hello,  I deleted all files but still shows space used. can you help to clear the space?

Hi. I'm the admin of our business account and I need to change my email address. Can you help?

BOXの2段階認証を無効にしたいです。

Looks like there's a ton of posts about this but someone on the box.com side has to run a script, you guys should really be just be cleaning that up on a cron job or something similar, or give the user the option to run a clean button.    

Since Box likes to hide it:   https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support

I'm currently with one company, while here and prior to needing a box count with my current company, a community entity opened a box account so we could share files for a project.  My current company sent me an invitation to join my current company.  I accepted it, but I'm still under the other company, both at login and after login in.  How do I fix this?

I want to share some photos with a friend for a funeral. I have Box Business Edition with 3 seats. When I navigate to a folder with 5 photos, on the right nav under "Sharing" I can click Shared Link. I get a warning that  says: "Unlimited External Collaboration External collaborators count towards your seats. Upgrade to unlock unlimited external collaborators. Upgrade now." The licenses are super expensive, and if I want to share photos with 10 people, do all 10 become "external collaborators", and do i need to pay more? The system is asking for $450 more when I hit Upgrade Now.  All I want to do is share photos with friends in a read only manner.  Seems like a scam right after I bought a 3 license subscription.

I was asigned owner of one folder. however, the folders inside are missing. They were about 50 folders and to this time, only 5 have shown. I am aware that the process may take a while but 48 hours have passed. 

When logging in to box.com via SSO in Edge, an error occurs and I cannot log in.This does not occur in Chrome browser or Edge InPrivate, and I have contacted support. If you have any idea what is going on, please support me.  

As part of our company's compliance program, I need to know the frequency of Box backups.  I've seen other posts with this question, but the answer has not been published.  Can you tell me the frequency of backups in Box?

I have difficulty uploading files to the Box application mobile phone, where when ever I try to upload a file, it shows me a failure to upload the file, an unknown error, and I cannot upload any file. How can I not upload any file when the application’s main goal is to upload files and keep them?

I changed computers. I am setting up my new computer and Box is asking me for my 6-digit two factor authenticator. I do not see any QR code to scan to use my authenticator. What am I missing?

I understand that you can add comments to documents, but is it possible to print the documents together with the comments?Please tell me how to do this. ※I'm not an English speaker so I use Google translate.

Hello. I'm still unable to write anything to my disk because it says 49,7GB of 50GB is used. I raised the ticket last week but got just a standard response that doesn't help at all.

Hi, My Box is full even though i deleted and emptied trash. Can you help to fix this issue?

My BOX Desktop app was working great for a few weeks and then one day, I couldn't connect to it anymore. I keep getting this pop up when I try to login...I have tried to follow all these similar posts about the problem and nothing seems to work. I also installed the Mac "BOX reset tool" uninstalled and reset the BOX application about 15 times and nothing is working. My internet connection is fine and my coworkers aren't having any problems at all. Can someone please help??

I forgot to disable two-factor authentication for Box. How can I solve this?