Hi there, 

Welcome to Box Community and glad to assist! 

To end your Box subscription, you can either downgrade to a free individual plan or cancel your Box account. 

Canceling a Personal Pro Account

1. Click your account avatar in the upper right, and then select Account Settings.


2. In the Account Details section, click Cancel Account.


3. Complete the survey and click Continue.


4. Click Permanently Cancel My Account to confirm and complete the process.

The account will cancel at the end of the service term.

If you have questions, you may contact our Cancellation team at cancel@box.com.

Thanks for posting!