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Question

Email already used in a Box account but not associated with an enterprise

  • May 27, 2025
  • 1 reply
  • 14 views

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Hello,

Like many others, I receive this error message when trying to add a user who has already deleted her box account associated with her email. The console has no button for "invite user that already exists" into our enterprise. Can you please help me troubleshoot? 

 

Thank you

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi 360497915707, Following up here