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I have not granted new seats to anyone, but I am receiving a notification that I have used more seats than I purchased

  • May 27, 2025
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I have purchased 3 seats, and have not grated new seats to anyone. Box is telling me I am using 7 seats. I can't see who has the extra seats and I can't find any way to talk to someone about it. I want to talk to an actual person!!!!

    1 reply

    Forum|alt.badge.img

    Hi John,  

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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